Visitor Satisfaction Assessment 

Tourist Office in Latvia is undergoing an assessment of the quality of guests' experiences whilst staying in Jurmala. We would be grateful if you would contribute to this process. Your inputs will ultimately be used to develop tourist strategy and to address and rectify any areas of consumer service shortfalls. A summary of all survey results along with analysis and plan of action may be found on the Internet at: www.latviatourism.info/survey/  Questions about this survey process or the results may be addressed to: patricia@parks.lv or by telephoning: 371-2-923-8267 - Thank you!
When completed with your survey answers, please press the SEND EMAIL button 

 

Arrival from: Departure to: 
From City: To City:
Other specify: Other specify:
By: By:

                

Number of days visiting Latvia: Number of days visiting Jurmala:

  

What was the nature of your trip to Jurmala? Other- specify:

 

What was the main expectation of what you wanted to experience in Jurmala?  
My expectation was met?
Yes No

                               

What was the overall impression of the level of customer service that experienced whilst staying in Jurmala? 
very bad   2 3 4 5 very good

 

Please suggest a new service, an improvement or some other facility or suggestion that could have made your visit to Jurmala more enjoyable. 

   

Where did you stay whilst in Jurmala?       
 
Please rate the overall quality of your accommodation?
very bad   2 3 4 5 very good
 
Would you recommend this accommodation to others?
Yes  No
Comments about accommodations:  
 
How did you make your reservation for accommodations?
Name of company?

 

How useful did you find the tourist information that was available in Jurmala?
very bad   2 3 4 5 very good

 

How useful did you find the tourist information that was available on the Internet?
very bad   2 3 4 5 very good

 

What method of transportation did you use to arrive in Jurmala?
Were you satisfied with this method of transportation?
very bad 2 3 4 5 very good
Why or / why not?

 

Did you use taxi services whilst in Jurmala?  Yes -- No
Color of Taxi car?
Were you satisfied with the quality of the taxi service?
very bad 2 3 4 5 very good
Why or / why not?

 

Where did you eat whilst in Jurmala?  
Name of cafe or restaurant: 
Were you satisfied with the quality of the food and service?
very bad 2 3 4 5 very good
Why or / why not?

 

Would you recommend Jurmala as a destination to your friends/colleagues?
Yes  -- No
Why or / why not?

 

Other comments / suggestions / recommendations:

           

Your Name (optional):   Your Email Address (optional):

                                                                                  

Would you like a reply to your comments or other information?
Yes No

              

Thank  you for participating in our effort to improve the quality of our products and services.